Subscriptions, purchases and payments

Who the seller is

The seller and party to the contract is Fundacja New European Strategies - full registration details are on the statute page (/statut).

The seller is New European Strategies. Payments are processed by our payment provider, Stripe, which calculates, collects and remits sales tax for your jurisdiction (covering more than 80 countries), and also handles fraud prevention, disputes and chargebacks as well as transactional support. Your bank or card statement will show LINK.COM* next to our name. We handle product support and complaints ourselves.

Plans and billing periods

• We offer plans in several billing periods - two-weekly, monthly, quarterly and annual - as well as one-off purchases (tickets, time-limited access, materials).
• The price, billing period and entitlements of each plan are presented on the pricing page before the contract is concluded. The price shown in the order summary is the binding one.
• Prices are shown together with tax information. Tax for your jurisdiction is calculated and remitted by the payment provider; the final amount is visible before you confirm the purchase.
• If a plan includes a trial period, its length and the date of the first charge are stated before purchase. No trial information means the plan has none.
• Upgrading takes effect immediately and we settle the difference pro rata. Downgrading takes effect from the start of the next billing period - we do not cut short access you have already paid for.

Renewals and cancellation

Subscriptions renew automatically for a further billing period until you cancel. We say so plainly before purchase, not only in the terms.

• You cancel yourself in subscription settings - no need to contact support and no reason required.
• Cancellation takes effect at the end of the current period. You keep access until the day you have paid for - we do not withdraw it the moment you click.
• A failed charge does not end the subscription immediately: the payment provider retries and we tell you to update your payment method. Once retries are exhausted, access expires.
• Closing your account also closes open subscriptions. We never leave an active charge behind after account deletion.

Changes to price or terms

• We announce a price change for a renewing subscription at least 30 days before the date the new price would be charged.
• The notice goes to the address on your account. It is a service message - you receive it regardless of marketing consents.
• The new price applies only from the following billing period. Until then you may cancel with no consequences, and cancelling before the renewal date means the new price never charges you.
• Reductions and promotions do not apply retroactively: we do not compensate the difference to people who bought earlier at a higher price unless we expressly say so.

Payments, currencies and invoices

• Payment is handled by the payment provider. We neither see nor store card details - they go directly to the provider.
• Your bank statement may show LINK.COM* next to our name. That is not an unknown transaction - it is the payment provider's descriptor.
• The settlement currency is shown before purchase. If you pay by card in another currency your bank may add its own conversion cost - that is the bank's fee, not ours.
• The accounting document is available in the billing section of your account as soon as the payment is booked.
• We will issue an invoice with company details if you provide them before the purchase or immediately after. Once the document is issued, buyer details can only be corrected in the manner tax law provides.
• Coupons and discount codes have their own conditions - validity period, eligible plans and number of uses - shown when they are applied. We do not stack codes unless expressly stated.

The right of withdrawal - three different situations

As a rule a consumer has the right to withdraw from a distance contract within 14 days without giving a reason (Article 27 of the Polish Consumer Rights Act of 30 May 2014). The Act provides exceptions that genuinely apply to you - we set them out plainly, because they differ.

The same entitlements apply to a natural person running a business who concludes a contract directly connected with that business where the contract is not of a professional character for them (Article 7aa of the Consumer Rights Act).

• Subscriptions and access to the service: you have 14 days to withdraw. If you ask us to start providing the service before that period ends, you pay for the part actually used - in proportion to the time you had access.
• Digital content supplied in a single act (for example a report to download): the right of withdrawal expires once performance begins, provided you gave prior express consent and acknowledged the loss of that right (Article 38(1)(13) of the Consumer Rights Act). We ask about this separately, before the download.
• Tickets for events with a specified date or period: there is NO right of withdrawal. This follows from Article 38(1)(12) of the Consumer Rights Act, which excludes it for services connected with cultural and similar events where the contract specifies the date or period of performance. Rules for cancelling attendance are in the events terms (/regulamin-wydarzen-i-biletow).
• Regardless of the above, we apply our own contractual money-back guarantee - described below and broader than the law requires.

Our money-back guarantee

Independently of statutory entitlements we offer a 30-day money-back guarantee with no hidden conditions. It is a contractual commitment we grant voluntarily - it neither limits nor replaces consumer rights.

Sending a request to office@neweuropeanstrategies.com is enough. The detailed procedure and deadlines are in the refund and complaints policy (/zwroty-i-reklamacje).

Conformity with the contract and complaints

• We are liable for the conformity of digital content and digital services with the contract under Chapter 5b of the Consumer Rights Act. If the service does not conform, you may demand that it be brought into conformity and, where that is impossible or ineffective, a price reduction or withdrawal from the contract.
• We accept complaints at the contact address and respond within 14 days of receipt.
• Planned maintenance windows are announced in advance. If unavailability attributable to us is significant and prolonged, we extend the subscription by the length of the outage or refund a corresponding part of the fee.
• A dispute that cannot be settled directly may be referred by a consumer to alternative dispute resolution - in Poland to the district (municipal) consumer ombudsman, the regional Trade Inspection inspector or another entity from the list kept by the President of UOKiK. The European ODR platform was shut down on 20 July 2025 under Regulation (EU) 2024/3228 and no longer accepts submissions.

Donations and support

• A donation is not a purchase: it involves no consideration in return and grants no access to paid content.
• A one-off donation is not subject to the right of withdrawal, because it is neither a sales contract nor a contract for services. A recurring donation can be stopped at any time.
• If you donated by mistake or in the wrong amount, write to us and we will return it.
• Donation proceeds are used solely for the foundation's statutory objectives (/statut).

Contact for purchase matters

Billing, invoices, refunds and complaints: office@neweuropeanstrategies.com. We handle product support and complaints ourselves; the refund settlement and any chargeback dispute are handled by the payment provider (Stripe).