Refund policy

30-day guarantee

If your purchase does not meet your expectations, you can request a full refund within 30 days of the order date. No reason required.

This covers individual and team subscriptions, one-off content access and paid event tickets (subject to the event deadline described below).

How to request a refund

• Fastest route: use the Paddle buyer support portal at https://paddle.net with the transaction number from your confirmation email.
• You can also write to office@neweuropeanstrategies.com - we will forward the request and confirm receipt.
• Requests are usually processed within 1-2 business days.

When you get your money

Once approved, the refund goes back to the original payment method. Banks and card issuers typically post it within 3-10 business days.

After a refund, premium access ends and the subscription does not renew.

Cancelling a subscription

You can cancel at any time in the customer portal. Cancelling stops future renewals and access continues until the end of the paid period.

If a renewal was charged by mistake, tell us within 30 days and we refund the new period.

Event tickets

• Tickets can be refunded up to 7 days before the event or within 30 days of purchase - whichever comes first.
• If an event is cancelled or rescheduled, we refund the full amount automatically, no request needed.

Donations

Donations are collected on an external fundraising platform (zrzutka.pl) - they do not pass through the service's payment provider. They are voluntary and non-returnable by nature, but if a payment was made by mistake or for a wrong amount, contact us within 30 days and we will help you recover it under the fundraising platform's rules.

Service complaints

If the service does not work as expected, describe the problem at office@neweuropeanstrategies.com. We answer within 14 days. For prolonged outages that prevent use of a subscription we extend the access period or refund a pro-rated amount.

Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle refund policy: https://www.paddle.com/legal/refund-policy.